FAQ

Purchase

-Is mybeautyeyes a Korean company?
-How can I purchase through the website?
-I've forgotten my password. What should I do?
-Do I need to set up an account to place an order?
-Are all products original?
-What payment methods do you accept?
-Why does the system keep telling me to contact my bank when I try to make a purchase?
-What currencies do you accept?
-Is shopping safe on mybeautyeyes?
-Is my personal data kept confidential?
-How do I know which items are in stock?
-Can I reserve an item to buy later?
-Do you offer a personal shopping service?
-How can I reach the customer care?

Orders and Shipping

-How do I know if my order went through?
-Why is the item I ordered not available?
-Can I cancel an order?
-How can I check the status of my order?
-Do you ship to my country?
-How long does delivery take, and how much will it cost?
-How can I expect to receive the items I ordered?
-Can mybeautyeyes ship to more than one address in a single order?
-Do you deliver to P.O. boxes?
-How much will I have to pay in duties and taxes?

Returns and Refunds

-Can I return an item?
-I returned an order. When will I get my refund?
-My order was canceled. When will I get a refund?
-If I return an item, will the cost of shipping and customs duties be refunded?

Purchase

Is mybeautyeyes a Korean company?

ENJ Inc(mybeautyeyes), is incorporated in Seoul and is based in Seoul Korea.

How can I purchase through the website?

If this is your first purchase with mybeautyeyes, you will need to create an account to place an order.

Due to our unique model and innovative approach, we recommend that you read our How to Shop thoroughly before you make a purchase, since mybeautyeyes is the first platform to offer direct-to-consumer imports of eye makeup goods exclusively from Republic of Korea.

I've forgotten my password. What should I do?

Follow the "Forgot Password?" instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.

Do I need to set up an account to place an order?

Yes, you need to create an account to make a purchase.

Are all products original?

Absolutely! All products are genuine and brand-new. We source the highest quality brands and products from Korea’s finest manufacturers. We have relationships and partnerships with eye makeup goods across Korea, so our entire selection is curated by our partners and currently on offer in their retail locations.

What payment methods do you accept?

We accept the following international credit cards and Paypal: Visa, Visa Electron, Mastercard, American Express (United States and Canada only), and JCB (United States and Canada only). All payments are processed through a secure checkout system.

Why does the system keep telling me to contact my bank when I try to make a purchase?

Please note that your card may be declined due to potential security blocks on foreign transactions. To avoid this issue, please alert your card issuer or financial institution about your purchase(s) before you submit payment. mybeautyeyes disclaims any liability for any damages (direct or indirect of any nature) that you may suffer in these circumstances.

What currencies do you accept?

All purchases are processed in U.S. Dollars (USD). Please note that $ or USD refers to U.S. Dollars.

Is shopping safe on mybeautyeyes?

Always! mybeautyeyes has one of the most comprehensive website security systems available. Not only does our site use SSL (Secure Socket Layer) encryption but also features a PCI DSS compliant gateway to process all payments. This provides a very effective protection to keep your personal information and payment details secure.

Is my personal data kept confidential?

Absolutely. We are committed to keeping your personal data and payment details secure and confidential. You can find additional information on the Privacy Policy page.

How do I know which items are in stock?

All items shown on the website are currently in stock. Our inventory is updated multiple times an hour, so anything that’s listed on the site should be in stock in one of the mybeautyeyes warehouses (with a few rare exceptions). Please note that placing an item in your shopping cart doesn’t reserve it or guarantee your purchase.

Can I reserve an item to buy later?

No, we are not able to hold items at any of our warehouse. Because our stock changes daily and we offer hard-to-find items at the best price, we cannot guarantee an item will remain in stock or hold items for purchase later.

Do you offer a personal shopping service?

No, we do not currently offer a personal shopping service.

How can I reach the customer care?

Our customer care is available 24h/day, 7days per week via at the email address alicelenscom@gmail.com

Orders and Shipping

How do I know if my order went through?

We will communicate with you during the three phases of the fulfillment of your order.

First you will receive an email once you submit your order to confirm we have received it. Once the order is accepted by our logistics team, you will receive a second email. However, this does not mean your order is final. Also, we may need to check your payment and address details before we can ship your order.

Once our retail location approves your order, your payment goes through, and your product is ready for delivery, then you will receive another email confirming the shipment of your item(s).

Why is the item I ordered not available?

Product's availability is dependent upon the current stock of our warehouse. If an item is listed online, then it is available in one of our warehouses in Korea. mybeautyeyes regularly refreshes the listings on our site based on updates from stock information. We do our best to keep the inventory up-to-date in real time.

In rare instances, a product might be purchased in one of our retail locations in Korea while a customer attempts to buy the same item online. In this case, it will seem as if you completed the purchase and you will receive a confirmation email, but it will be followed by a cancellation email because the item was sold in person before the inventory could be updated online. We apologize for any confusion, and we always do our best to keep our site listings and inventory accurate and current.

Can I cancel an order?

You can ask to cancel an order, for any reason, until we confirms it. Once we processes the item, then it’s not possible to cancel the order. If you wish, you may return the item once you receive it. If you need to cancel an order, please contact our Customer Service department as soon as possible. ( alicelenscom@gmail.com)

How can I check the status of my order?

mybeautyeyes will keep you updated about the status of your order via email. You can also keep track of your orders through "My Account." To track your package, click on "Where is My Order?".

Do you ship to my country?

We currently ship to more than 150 countries across the world via DHL Express, Fedex and EMS. Please see Service Updates by Region for exclusions and more information about delivery in your specific country or region.

Do you ship to my country?

How long does delivery take, and how much will it cost?

We use express international shipping to ensure that your items arrive quickly and securely. We ship all over the world via DHL Express, Fedex and EMS except for few countries (please see Service Updates by Region for more information). Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. Product(s) will typically arrive within 2 – 4 business days (though shipping can take longer in certain regions).

Shipping costs are calculated based on the item’s value, size, weight, and destination, and mybeautyeyes’s partner couriers handle shipment and delivery.

How can I expect to receive the items I ordered?

All orders will be delivered with mybeautyeyes packaging, which will protect your items and ensure that they reach you in perfect condition.

Can mybeautyeyes ship to more than one address in a single order?

No, we can only ship to one address. If you would like to ship to multiple addresses, then you will need to place separate orders.

Do you deliver to P.O. boxes?

No, we do not deliver to P.O. boxes due to courier restrictions.

How much will I have to pay in duties and taxes?

All the related taxes and fees are not included in the total price at checkout. So MyBeautyEyes is not responsible for any issue occurred due to customs clearance & duty. As the recipient, you are liable for all customs duties and local sales taxes levied by the destination country; we are unable to estimate the total amount of these fees. Payment of these fees is necessary to release your order from customs on arrival.

Returns and Refunds

Can I return an item?

If you’re not satisfied with your purchase for any reason, you can always return it. All returns must be shipped back to mybeautyeyes within 14 days of the package delivery date.

Remember, you’re importing items directly from Korea, so your returns are processed through Korean customs. This process requires additional shipping costs, customs duties, and/or courier charges which is why we don’t offer free returns at this time. Therefore, you will be responsible for the total cost of shipping, customs duties, and courier charges.

Please click and read our Returns Policy before beginning the return process. Then follow these instructions about how to request return.

I returned an order. When will I get my refund?

Once your return is received, we must verify that it complies with our Returns Policy. Once this verification process is complete, then our customer service team will process your refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.

My order was canceled. When will I get a refund?

If a cancellation was made prior to the order being processed, and we confirmed by email that your order was canceled, then we will issue a full refund through the original payment method. Please note that refunds can take several days to process depending on your bank or credit card provider.

If I return an item, will the cost of shipping and customs duties be refunded?

No. All returns are processed through Korean customs, which requires additional shipping costs, customs duties and/or courier charges so we don’t offer free returns at this time. Therefore, if you return an item, you will be responsible for the total cost of shipping, customs duties, and/or courier charges.